I.H.U. - ITC Department - Virtual Private Networking Service

Virtual Private Networking Usage Guideline


Virtual Private Networking (VPN) services are offered by International Hellenic University Information Technology and Communications Department to provide secure network communication and extend local network access to offsite locations. This guideline was established to ensure that the International Hellenic University community has a clear understanding of proper procedure and usage. The Information Technology and Communications Department reserves the right to modify this guideline as necessary. Any changes to this guideline will be posted and will be reflected on this web page.

Further explaination on the VPN can be found in this wiki.

Applies to

This guideline applies to all campus affiliates. This includes students, faculty and staff members as well as guest account holders.


Client VPN offers encrypted network communication via a certificate-based, locally installed VPN client software. The majority of the following guidelines apply to the Client VPN service.

Guideline Statement

The following usage guidelines have been developed for Virtual Private Networking:

  • Users can download the VPN client and installation instructions from the ITC Department. Software page.
  • When connecting to the VPN concentrators, only VPN client software that is approved by and/or distributed by the ITC Department. will be supported. Some unsupported VPN clients may not work at all with our VPN servers.
  • All computers (including personal computers), connected to the International Hellenic University networks via VPN, or any other technology:
    • must have the most recent versions of antivirus software installed.
    • must have current operating systems and application security patches.
  • Access to VPN Client connections is controlled by the use of certificates. Users must protect the secrecy of their passwords as well as the security of their certificates.
  • Information Technology & Communications Department will make every attempt to keep the VPN services up and running. Information Technology & Communications Department will announce any planned outages in advance.
  • Information Technology & Communications Department will maintain a secure-tunnel-only address range to secure application servers. Application stake-holders must evaluate their needs for a secure tunnel and alert the Information Technology & Communications Department if their needs require the secure tunnel at all times and/or when the site-to-site VPN service is down.

User Responsibilities and Procedures

VPN users are responsible for the following tasks:

  • Follow the published instructions for installing and using the VPN Client located at help.itc.ihu.edu.gr/vpn/software.html.
  • Follow the instructions for deleting certificates on a timely basis.
  • Follow instructions for revoking certificates on a timely basis.
  • Select and maintain the secrecy of strong passwords.
  • Maintain the physical security of their computers.
  • Ensure that their computers are up to date with security patches and anti-virus definitions.
  • Set a password on their certificate if they share a machine with another user.
  • Additionally, application stakeholders and system administrators must coordinate with ITC Department to ensure that application servers that need uninterrupted network encryption are properly configured.

User Installation Guide

The software installation guide can be found here.

Further Assistance

If you need to contact the IHU’s Help Desk, please send an email at support@ihu.edu.gr or call during office hours 2310807510.

ITC Support - Last update: 13/10/2009